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I know now that when I train others, I want it to be fun! I truly believe that you can learn while having fun and make it a memorable experience for everyone. So I went back to our original CST. This time he held the CSPO in a hotel space. But it was very similar…

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At the beginning of my career, right out of Drexel University (with a year and a half of co-operative education experience in my field), I saw a chart which resonates with me to this day.  That chart is included with this article, and represents how the cost of identifying and fixing a defect increases dramatically…

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